Fidarr App

Privacy Policy

Privacy Policy

Last updated: January 1, 2021

Welcome to Fidarr. 

Fidarr provides a Social Entertainment App for streaming music, creating, sharing, watching short video clips, live streaming, connecting with friends and other features as well as other products and services that may be developed from time to time (the “Fidarr Service” or “Service”). 

As used in this policy, “Fidarr” refers to Fidarr, Inc. and its subsidiaries. 

This policy applies to all Fidarr-authorized operations of the Service. We may refer to Fidarr as “we”, “us”, or “our”. We may refer to you as “user”, “you”, or “your”. The purpose of this policy is to inform you about the personal information we collect, how we use and share that information and how you can control how we use and share that information. By using our Service, you agree to the terms of this policy and you expressly consent to the collection, use, and disclosure of your personal information by this policy. If you do not agree with this policy, you should not use the service. 

The terms governing your use of the Fidarr Service are defined in our Terms of Use (the “Terms of Use”).

  1. Information We Receive or Collect from You

Registration Data: When you register, we ask you to provide certain information, which includes your name, username, email address (the “Registration Data”), as well as a password for your account.

Payment Information: If you choose to subscribe to fee-based portions of the Service, purchase the virtual currency (“Fidarr Gold”) for gifting purposes, or purchase add-on products or services, you will also be asked to provide (at a minimum) your name and payment information (“Payment Information”).

Information You Choose to Provide to Fidarr: You have the ability to provide a variety of information during your interactions with us and the Fidarr Service, such as emails you may send us, ads you respond to, and emails or newsletters that you sign up to receive. Fidarr or third parties acting on our behalf receive data from you whenever you provide us with information.

Listening Activity: When you use the Service, we keep track of your listening activity, which may include the number and title of songs you have listened to, the songs that you like (heart), playlists you create or listen to, the songs you skip, and how long you listen.

Messages with others: We do not retain your messages in the ordinary course of providing our Services to you. Once your messages (including your chats, photos, videos, and voice messages) are delivered, they are deleted from our servers. Your messages are stored on your own device. If a message cannot be delivered immediately (for example, if you are offline), we may keep it on our servers for up to 30 days as we try to deliver it. If a message is still undelivered after 30 days, we delete it. To improve performance and deliver media messages more efficiently, such as when many people are sharing a popular photo or video, we may retain that content on our servers for a longer period of time. We also offer end-to-end encryption for our Services. End-to-end encryption means that your messages are encrypted to protect us and third parties from reading them.

Connections in Hubs: To help you organize how you communicate with others you can create, join, or get added to hubs (Fidarr group feature), while you are in there, some of your account information will be seen by other people.

Technical Information: As is true of many internet-enabled services, Fidarr may collect certain technical information through the use of log files and servers. Web and application servers create log files automatically as part of their setup and configuration. Information in a log file may include IP address, browser type, Internet service provider, date/time stamps, Media Access Control (MAC) address, file requested, and other usage information and statistics.

Contact Information: If you choose to participate in research studies, or sign up for certain features and/or rewards offered through the Service, you may provide us, and we may collect, your contact information, including your name, mailing address, and phone number (“Contact Information”). The email address you provided as part of your Registration Data is not considered Contact Information for this policy.

Device Information: If you access and use the Service from a computer, mobile phone, tablet, or other electronic devices, we may collect information about those devices. For example, our servers receive and store information about your computer and browser, including your Internet Protocol (IP) address, browser type, and other related software or hardware information. If you access the Service from a mobile phone, tablet, or other electronic devices, we may collect and store information such as device type, operating system version and type, unique identifiers (such as mobile advertising ID, VIN, and MAC address), carrier, and other related information for that device.

Location Information: When you register for the Fidarr Service, you provide us with your zip or postal code. We may also collect location information from the devices you use while accessing the Fidarr Service. Depending on the device and operating system, device-based location information may be derived from GPS and nearby wireless signals such as cell towers, Wi-Fi networks, and Bluetooth beacons. We will not collect your device-based location information unless you have permitted the Fidarr app to access location services on your device. You can disable this access at any time in your system settings. Additionally, in some cases, your location within a geographic block may be approximated from the IP address currently assigned to your device.

Research: If you choose to participate in surveys or other research, we will collect any information you choose to provide us, together with other data about your use of the Fidarr Service.

Third-Party Personal Information: Certain features of our Service require you to provide personal information about another person. By providing another person’s personal information to us, you confirm that you have all the necessary rights and permissions to provide such information. If you choose to provide this information, we may store and use the information to provide those features. For example, if you choose to purchase a subscription to the Service for a friend, we may ask for your friend’s name and email address to provide the gift. We will only use this information for the specific reason for which it was provided or for security purposes, such as to prevent fraud. If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at legal@fidarr.com

  1. Information We Receive or Collect from Third Parties

We may receive or collect information about you from third parties, and combine and store it on our servers with other information we may have already received or collected from you. These third parties include:

  • Service providers that provide or make available advertising, features and functionality, and content on or through the Service.
  • Advertising entities such as advertisers and advertising agencies collect and maintain information on their customers. These third parties may provide Fidarr with certain information about those customers to serve advertisements and/or marketing offers to their customers on the Fidarr Service.
  • Marketing companies and data providers that create, maintain, and distribute professional marketing lists or segments, or maintain and distribute other marketing, or similar data.
  • Governmental or quasi-governmental agencies or organizations that provide or make available, to the public, census and demographic data.
  • Third-party social media websites, applications, or services that you use, when we allow those websites, applications, or services to interact through the Service to provide personalized services to you. In some cases, those websites, applications, or services may automatically provide us with information about you to facilitate personalization unless you use the controls available on those websites, applications, or services to opt-out of such sharing.

Fidarr is not responsible for and will assume no liability, if a business partner or other entity collects, uses, or shares any information about you in violation of its own privacy policy or any applicable laws, rules, or agreements.

  1. Information Collection Technologies

Our use of cookies: Fidarr uses a technology that is commonly known as “cookies.” A cookie is a file our server writes to your hard drive that contains an alphanumeric identifier. We use the identifier in a cookie to help us manage and report on your interaction with the Service. Through cookies, we can collect information that we use to improve the Service, keep count of return visits to our website or our advertisers’ or partners’ websites, collect and report on aggregate statistical information, authenticate your login credentials, or manage multiple instances of the Service in a single browser. We may also collect other data such as the page or site that referred you to the Service, the date and time you visited the Service, and your current IP address. The cookies we place on your hard drive are known as “first-party cookies.”

We use both session cookies and persistent cookies. A session cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You may be able to remove persistent cookies by following the directions provided in your browser’s “help” section. If you do not accept first-party cookies you may still use our Service, but your ability to use some areas of our website, and the ability to stay logged in, will be limited.

  1. How We Use Information We Receive or Collect

Generally: Fidarr may use your Registration Data and other information or data we receive or collect, as well as data we derive or infer from combinations of the foregoing, for a variety of purposes, such as:

  • To facilitate the creation of and secure your account on the Fidarr Service.
  • To provide and improve the Fidarr Service, and to develop new products and services.
  • To customize and personalize the advertising and other content we deliver to you both on the Service and other services offered by our publishing partners. We use this information to provide you with relevant and interesting advertising and other content.
  • To measure and analyze Service usage and enhance the user experience on our Service. We use tracking information to determine how well each page and station performs overall, based on aggregate user demographics and traffic patterns to those pages and stations. This helps us continue to build a better service for you.
  • To fulfil your requests for certain products and services, such as distributing electronic newsletters and enabling you to participate in and renew paid services, surveys, and public forums.
  • To send you information that you requested or agreed to receive.
  • To alert you to the latest developments and features on our Service and to notify you of administrative information, such as security or support and maintenance advisories.
  • To invite you to participate in events or special promotions related to artists or products we think you may like or in which you may be interested.
  • To pay artists and rights owners for tracks you hear, by reporting aggregated or deidentified listening information to copyright owners and licensing agencies.
  • To conduct and support research and publication around the art and science of sound and music, and the connections they inspire, as well as other areas of technological advancement pertinent to our products and services.
  • To process your payment.
  • To detect fraud, including fraudulent payments and fraudulent use of the Fidarr Service.
  • To provide you with support for our service.

Push Notifications: We may send you push notifications from time to time to update you about events and promotions. If you no longer wish to receive these types of communications, you may turn them off at the device level in your app settings. To ensure you receive proper notifications, we will need to collect certain information about your devices such as operating system and user identification information.

Email Address: We do not sell or give your email address to other companies for their own marketing purposes without your permission. However, we may use your email address or other Registration Data to provide you with technical support, send you notices about the Service or other promotional offers you have elected to receive and serve you with ads that are more relevant to your interests. We may also work with data partners and advertising platforms to help increase the relevance of the ads we provide to our users. In doing so, we may use information representing an encrypted or hashed value derived from information we have received, such as your email address, in connection with these partners and platforms.

Contact Information: We do not sell or give your Contact Information to companies for their own marketing purposes without your permission. We do use Contact Information, however, to contact you, and to provide you with special offers and other information. If you provided your Contact Information as part of your use of Fidarr’s Artist Marketing Platform, we may use your Contact Information to update you on new features and functionality made available as part of the Artist Marketing Platform, or the status of your content submission. You may at any time request that we cease using your Contact Information by contacting User Support.

  1. How We Share Information We Receive or Collect with Others

We may share your personal information, with our successor in interest in the event of a corporate reorganization, merger, or sale of all or substantially all of our assets.

How Your Information Is Shared: Fidarr may share information we receive or collect in a variety of ways, such as:

  • When you give Fidarr permission through an affirmative election (for example, clicking “yes” in response to a message such as “share my email with this advertiser”).
  • When you participate in community and social networking features on the Fidarr Service, such as groups, user opinions and reviews, or other forms of communication and interaction which you elect to make public or share on public profiles or in other public forums.
  • If we contract or partner with third parties to provide specialized services on our behalfs, such as credit card processors, customer support, ad servers or other providers of advertising services, platform technology providers, bulk email processors who send out emails on our behalf, or parties who assist us with sweepstakes management and prize fulfilment. These companies are authorized to use your personal information only as necessary to provide these services to Fidarr. They are not authorized to use your personal information for their own, unrelated purposes.
  • Sharing information about the artists, tracks, and playlists you have created or listened to via the Service, or that are associated with your account if you have elected to share that information publicly. 
  • If you elect to take advantage of certain features or services provided jointly by Fidarr and third parties, we may share certain information about you with those third parties for account authentication and management, and to enable the Service on their platforms. For example, when you share information through integrated social networking platforms, such as Facebook, you are agreeing to allow the Fidarr service to communicate or “talk” with the other service to make the social features available for your use. These service providers may have their own data collection, use, and sharing practices that may also apply to your personal information, and that are not covered by this policy. You acknowledge and agree that you are solely responsible for your use of those third-party service providers and that it is your responsibility to review the terms of use and privacy policies of the third-party service providers and the methods they use for changing the privacy or sharing settings on such services.
  • If you have permitted a third party for us to share data about you with them. For example, if you participate as a panellist in a survey with an analytics company, you may, as part of your agreement with that company, have authorized that company to receive data from us about you.
  • To measure and analyze Service usage. For example, we use third-party providers such as Nielsen and ScorecardResearch to measure how long and how frequently you are using the Service. Advertising entities may use these providers to measure the effectiveness of their advertising campaigns. When we use these providers, we provide them with information such as device identifiers.

Legal and Security Purposes: We may share your information to (i) protect or defend the legal rights or property of Fidarr, or the legal rights of third parties, employees, agents, and contractors (including enforcement of our agreements); (ii) protect the safety and security of Fidarr users or members of the public including acting in urgent circumstances; (iii) protect against fraud or to conduct risk management; or (iv) comply with the law, legal process, or legal and government requests.

Sharing of Device Information: Fidarr may share information we gather from devices you use to access the Service with its third-party vendors or service providers, manufacturers or distributors, or advertising entities. We share this information for a variety of purposes such as mobile listening capping, advertising frequency capping, tracking advertising conversion events, estimating the number of unique users, security and fraud detection, debugging problems with the Fidarr Service, and providing you with more relevant advertisements.

Sharing of Deidentified, Aggregated, or Anonymized Information: Fidarr may share with third parties, advertisers, and/or business partners de-identified, aggregated, or anonymized information we receive or collect, such as demographic information, location information, information about the computer or device from which you access the Service or information about your interactions with the Service. We share such information for a variety of reasons, such as to analyze Service usage, improve the Service and your user experience, improve the serving of advertisements, or for other similar purposes.

Information You Disclose in a Public Profile or Public Groups: The Fidarr Service offers publicly accessible and available profile pages, Fidarr Hubs (such as artist, song, or advertiser pages), blogs, and pages on social media platforms. You should be aware that any information you provide or post in these areas may be read, collected, and used by others who access them. If your profile is public, any information you place in your user profile, including biographical information, the people you are following, and the people whom you allow to follow you, may be read, collected, and used by others who access them. 

Data Sharing: If your personal information is transferred or shared as described in this policy, we will seek assurances from the recipients of such information (before the transfer) that they will safeguard the information in a manner consistent with this policy. We ask recipients of such information to enter into a contractual relationship with us that includes confidentiality and non-disclosure clauses and provides the same level of commitment to and protection of information as provided in this policy.

  1. Managing Your Information

Modification of Your Registration Data: We provide you with the ability to access and modify your Registration Data, which you may do through the Settings section of our Service or by contacting User Support support@fidarr.com.

Retention of Your Registration Data and other Information: We will retain and use your Registration Data and the other information we collect about you for as long as your account is active or as needed to provide you Services. We will retain and use this information for the purposes for which it was collected (as specified in this policy or as Fidarr discloses to its users outside of this policy), including, to provide the Service to you, comply with our legal obligations, resolve disputes, and enforce our agreements.

If you would like to delete your Registration Data, you could do so through the Settings section of our service or by contacting User support support@fidarr.com

Your Email Preferences: When you register for the Service, you may elect to receive promotional, marketing, or other similar emails tailored to your interests. You have the option to change this election in your account settings. For information on how to opt-in or out of receiving promotional, marketing, or other similar emails from us support@fidarr.com.

Additionally, you may also follow the unsubscribe instructions contained in the promotional, marketing, or other similar emails you receive.

We will send you transaction confirmation emails and other Service-related announcements when it is necessary to do so. For instance, if our Service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

Cancellation or Deactivation of Accounts: If you would like to request the cancellation or deactivation of your account, you should contact our User Support support@fidarr.com team for assistance. Cancellation or deactivation of your account does not ensure complete or comprehensive removal of the content or information you may have posted or otherwise made available publicly on the Service while you were a registered user. You should also contact our User Support support@fidarr.com team to request the deactivation of a profile you believe is fake or otherwise unauthorized.

Fidarr Profile Visibility: When you register for the Fidarr Service, your profile and listening or general activity will be public. When the visibility of your Fidarr profile is set to public, the Service automatically publishes your listening activity to your profile. For example, if you create a new playlist or listen to a song, that activity will be posted in your Fidarr profile for members of the public to view. We provide you with the ability to change the degree of visibility of your Fidarr profile.

Cached Profiles on Search Engines: Although we may deactivate your account or make your profile private at your request, Internet search engines such as Google and Bing cache publicly available web pages for a period of time beyond the control of Fidarr, and may make your deactivated or formerly public profile available to users of their services on their platforms until they refresh their webpage cache. Please consult with the applicable search engine to determine how you may remove web pages from their webpage cache.

  1. Security and Content from Other Websites

Protection of Data from Loss: We have implemented security measures designed to protect against the loss, misuse, and alteration of the information we collect or receive from you. For example, when you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). However, despite our efforts, no security measures are perfect or impenetrable. If you have any questions about security on our Service, you can contact our User Support team support@fidarr.com.

Data Integrity: We use the information we collect in ways that are relevant and compatible with the purpose for which that information was collected or provided to us as disclosed in this policy. We will take steps to ensure that all information collected, processed, and/or stored is protected from destruction, corruption, or use in a manner inconsistent with our policies or the purpose for which we received it.

Links to Other Websites: Our Service and certain advertisements on our Service include links to other websites whose privacy practices may differ from those of Fidarr. If you submit personal information to any of those websites, the privacy statements and practices of those websites govern their use of your information. We encourage you to carefully read the privacy statement of any website you visit.

Use of Framing Techniques: Some of our third-party partners may utilize framing techniques to serve content to and from web pages accessible through our Service while preserving the look and feel of our website. Please be aware that if a third-party partner utilizes framing techniques, you are providing your personal information to this third-party partner and not to Fidarr.

  1. Our Policies Concerning Children

Fidarr prohibits registration by and does not knowingly collect personal information from, anyone under 13 years of age. In the event we obtain actual knowledge that we have collected information from children under the age of 13, we will take measures to remove such information from our servers. If you believe that we might have any personal information from a child under 13, please contact our User Support team support@fidarr.com.

  1. Your Privacy Rights Under State Laws

Your personal information and its collection, use, sources, and sharing are described in this policy. Please see below for additional provisions, as required under the consumer privacy law of your state.

California Residents

Your rights under Cal. Civ. Code § 1798.83 (Shine the Light law): We only share personal information (as defined) with third parties for direct marketing purposes if you either specifically opt-in or are offered the opportunity to opt-out and elect not to opt-out of such sharing at the time you provide personal information or when you choose to participate in a feature on the Fidarr Service. If you do not opt-in or if you opt-out at that time, we will not share your personal information with that identified third party for direct marketing purposes.

Your rights under Cal. Bus. & Prof. Code § 22575(b) (“Do Not Track” Browser Settings): You are entitled to know how we respond to “Do Not Track” browser settings. Like many other websites and online services, we do not currently alter our practices when we receive Do Not Track signals as there is no consensus among industry participants as to what “Do Not Track” means in this context. To find out more about “Do Not Track,” you may wish to visit www.allaboutdnt.com/.

Your rights under the California Consumer Privacy Act of 2018 (CCPA): CCPA provides for certain disclosures about your rights and the personal information we collect, sell, and disclose for a business purpose. To view this information or exercise your rights under CCPA, visit Your California Consumer Privacy Act Rights.

  1. Transfer of Information of International users

If the Fidarr Service is offered outside of the U.S., the information you submit to us may be transferred to the U.S. and other countries to be processed by us or our service providers to provide the Service to you or for such other purposes as outlined in this policy. If you are not a resident of the U.S., you hereby consent and agree that we may collect, process, use, and store your information, as discussed in this policy, outside your resident jurisdiction, including in the U.S. Please be aware that U.S. law and the laws of other countries where we may store and process your information may offer different levels of protection for information than may be available in your country.

  1. Changes to our Privacy Policy

We will continue to evaluate this policy against new technologies, business practices, changes in the law, and our users’ needs, and may make changes to the policy accordingly. Please check this page periodically for updates. If we make any material changes to this policy, we will post the updated terms of the policy on the Service, and provide you notice of such changes, which may include notice by email through a message sent to the email address you use to access the Service, or posting a message on the Service.

Any material changes to this policy will be effective upon the earlier of thirty (30) calendar days following our dispatch of an email notice to you or thirty (30) calendar days following our posting of notice of the changes on the Service. These changes will be effective immediately for new users of the Service. Please note that at all times you are responsible for updating your information to provide us with your most current email address. If the last email address that you have provided us is not valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the email containing such notice will nonetheless constitute effective notice of the changes described in the notice. If you do not wish to permit changes in our use of your information, you must notify us before the effective date of the changes that you wish to deactivate your account. Continued use of the Service following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

  1. Governance

Enforcement: Fidarr will conduct compliance audits of our relevant privacy practices to verify adherence to this policy. Further, we will conduct follow up investigations to verify that attestations and assertions regarding our privacy practices are accurate. You may inquire about an inaccuracy or make a complaint about a potential violation to us via the contact information provided below. We do engage in training to support implementation and compliance with our privacy practices; any employee that we determine violates this policy may be subject to disciplinary action.

Dispute Resolution: Questions or concerns regarding our use or disclosure of information may be directed to our User Support team support@fidarr.com. Fidarr will investigate and attempt to resolve complaints and disputes regarding the use and disclosure of information by the principles contained in this policy. For complaints that cannot be resolved between Fidarr and the complainant, Fidarr agrees to cooperate with the respective data protection authorities located in the applicable country (or their authorized representatives) and participate in any dispute resolution procedures established by such authorities.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

  1. Contact Us

Questions, comments and requests regarding this policy should be addressed to:

  • Mailing Address: Fidarr, Inc., Attn: Fidarr Legal Department, 3705 West Pico Boulevard #1563 Los Angeles, CA 90019, United States.
  • Contact us: legal@fidarr.com

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